10 out of 10 (Google only has five stars to click on)! I was shopping around for flood insurance, and discovered that I needed flood elevation certificates. Shelly and Will Clark helped me through every step in the process, including explaining what the certificates were for, how they could benefit my premiums (or hurt them), scheduling the work, and then walking me through the data on the final certificates. They also discovered one of the properties wasn't technically in the flood plain, and filed to have it removed, which only took a day! They were extremely prompt in getting back to every email or phone call I placed with them. They were honest, highly responsive, and very customer oriented. I could not have been happier, and will definitely use them in the future when the need arises!